We know you are super excited to get your RoseBYANDER pendant and we can’t wait for you to get it! All of our jewelry is custom made. As we want it perfect for you, please allow two to three weeks for production and any additional days for shipping.
Ground shipping will be via United States Postal Service. There is an additional fee for any overnight, 2nd day or international shipping.
All orders require a signature upon delivery. For this reason, we are unable to ship to PO Boxes or any other address where signature upon delivery is unavailable.
RETURNS & EXCHANGES
As we custom make all of our pendants, special return and exchange policies apply.
Solid gold and silver items can be exchanged within 7 days of receipt of item. All returns must be prearranged and approved by the ROSEBYANDER service team and received prior to any replacement being shipped. Item must be returned in the original packaging. All exchanges will be for an item of equal value or used toward an item of greater value. Send an email to hello@rosebyander with "return authority" in the subject heading.
Diamond and Diamond Bail items are all final sales.
In the unlikely event of a manufacturing defect or if you received an item in error, please email us at firstname.lastname@example.org within 48 hours of receiving your purchase. Please include the following information in your email: your name, your email address, proof of purchase, description of the damage and a photo of the pendant as you received it. Please add: "DAMAGE" in your subject heading.