CONTACT US

Question 1

How should I care for my RoseBYANDER jewelry?

Answer

CARING FOR YOUR JEWELRY: All RoseBYANDER pieces are made with 14k White, Rose and Yellow Gold. Gold is naturally tarnish resistant, but can lose luster over time. To maintain shine, routinely wipe your jewelry with the white side of a polishing cloth. To clean your jewelry, soak each piece in warm water with a little diluted dish soap and use a soft-bristle baby toothbrush to remove any dirt. After cleaning, ensure the items are thoroughly dry by patting them with paper towels. Please do not use any abrasive cleaners. Some at-home jewelry cleaners, steamers or ultrasonic machines can also do more harm than good.

Question 2

What if I need extra help or advice about my purchase?

Answer

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect jewelry piece or gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly at hello@rosebyander.com

Question 3

What is your shipping policy?

Answer

We know you are super excited to get your RoseBYANDER pendant and we can’t wait for you to get it! All of our jewelry is custom made in New York. As we want it perfect for you, please allow two to three weeks for production and any additional days for shipping. GROUND shipping will be complimentary.

If you can’t wait, overnight, 2nd day or international shipping is also available once your pendant is ready. There is an additional fee for any rush shipping.

All orders require a signature upon delivery. For this reason, we are unable to ship to PO Boxes or any other address where signature upon delivery is unavailable.

Question 4

What is your policy on returns & exchanges?

Answer

As we custom make all of our pendants, once you receive your pendant, it is yours. All sales on RoseBYANDER.com are final. In the unlikely event of a manufacturing defect or if you received an item in error, please email us at hello@rosebyander.com within 48 hours of receiving your purchase and we will get back to you.

Question 5

What payment methods do you accept?

Answer

We accept: American Express, Visa, MasterCard, Discover. This is a secure system and information is kept private.

Question 6

What silver do we use for our silver charms and pendants?

Answer

We use Argentium Silver which uses more pure silver than sterling silver. It’s unique combination of metals gives it a natural brightness that makes it outshine gold, platinum and traditional sterling silver.
Argentium Silver is the whitest metal with the longest lasting shine. Argentium silver is also very durable and is about 7 to 8 times more tarnish resistant than sterling silver.