Frequently asked questions
How should I care for my RoseBYANDER jewelry?
CARING FOR YOUR JEWELRY:
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect jewelry piece or gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly at email@example.com
What is your shipping policy?
If you can’t wait, overnight, 2nd day or international shipping is also available once your pendant is ready. There is an additional fee for any rush shipping.
All orders require a signature upon delivery. For this reason, we are unable to ship to PO Boxes or any other address where signature upon delivery is unavailable.
What is your policy on returns & exchanges?
What payment methods do you accept?
We accept: American Express, Visa, MasterCard, Discover. This is a secure system and information is kept private.
What silver do we use for our silver charms and pendants?
We use Argentium Silver which uses more pure silver than sterling silver. It’s unique combination of metals gives it a natural brightness that makes it outshine gold, platinum and traditional sterling silver.
Argentium Silver is the whitest metal with the longest lasting shine. Argentium silver is also very durable and is about 7 to 8 times more tarnish resistant than sterling silver.